Shipping policy

Shipping Policy

Last updated: October 1st, 2025

At Juvelisto Design Studio & School of Metal Arts, we take great care in packing and shipping your jewellery so it arrives safely and beautifully presented.

1. Processing Times

• In-stock jewellery: usually ships within 2–4 business days.
• Custom or made-to-order pieces: ship once the piece is completed. Timelines will be confirmed at the time of order.
• Workshop bookings / services: no physical item is shipped. Your confirmation is sent by email.
• We do not process or ship orders on Sundays or statutory holidays in British Columbia.

If your order is time-sensitive (birthday, proposal, wedding), please contact us at info@juvelisto.com and we’ll do our best to help.

2. Shipping Methods & Carriers

We ship from our studio in Steveston Village, Richmond, BC, Canada.
Orders are shipped via reputable carriers (Canada Post, UPS, FedEx, or Purolator), depending on destination, insurance needs, and value.

For higher-value jewellery, we may require a trackable and insured shipping method.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

• destination,
• weight/size,
• and service level (standard vs. express).

Occasionally we may offer local pickup or flat-rate promotions; if available, they will appear at checkout.

4. Shipping Within Canada

• Standard shipping within Canada typically takes 2–7 business days depending on your location.
• Remote or rural areas may take longer.
• Tracking will be provided when available.

5. Shipping to the USA & International

We do ship to select international destinations.

• Delivery times vary by country and service level and may take 7–21 business days.
• Customs, duties, VAT, or import taxes are the responsibility of the customer. We cannot mark packages as “gift” or undervalue items for customs.
• Delays caused by customs are outside of our control.

If you are unsure whether we ship to your country, please email info@juvelisto.com before placing your order.

6. Order Pick-Up (Local)

If local pickup from our Steveston studio is available, you will see it at checkout. Please wait for your “ready for pickup” email before coming in.

Pickup location:
Juvelisto Design Studio
120-3500 Moncton St
Richmond, BC V7E 3A2
Canada

7. Risk of Loss / Damaged in Transit

Once an order has been handed to the carrier, risk of loss passes to the customer.
If your parcel arrives damaged:

• Photograph the packaging and the item immediately.
• Keep all packaging.
• Contact us within 48 hours at info@juvelisto.com so we can assist with a carrier claim and arrange repair if needed.

We always package jewellery securely, but we cannot guarantee the carrier’s handling.

8. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer. Re-shipping fees will apply if the parcel is returned to us.

9. Items Lost in the Mail

We recommend trackable / insured shipping for items over $75.
We will do our best to help locate missing parcels, but Juvelisto is not responsible for packages lost or stolen after the carrier marks them as delivered.

10. Gift Cards & Digital Products

• Physical gift cards purchased in-store are not normally shipped unless arranged.
• Digital gift cards are delivered by email and are not refundable (see Return Policy).

11. Preorders / Custom Work

If your order contains both an in-stock item and a custom piece, we may:

• ship items together once everything is ready, or
• ship separately (additional shipping charges may apply).
  We’ll let you know which applies to your order.

12. Returns & Repairs

Shipping for returns, exchanges, or repairs is at the buyer’s expense, unless the item arrived damaged or we made an error.
Please see our Return & Repair Policy for full details.