Privacy policy

Juvelisto Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Juvelisto Design Studio & School of Metal Arts (“Juvelisto,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or make a purchase online or in-store.

1. Information We Collect

When you make a purchase or register for a service (such as a workshop), we collect personal information you provide, including your name, address, phone number, email address, and payment details.

When you browse our website, Shopify automatically collects certain information about your device, such as your IP address, browser type, and operating system, to help us improve your shopping experience.

If you subscribe to our newsletter or marketing emails, we collect your name and email address with your consent.

2. How We Use Your Information

We use your personal information to:

• Process your orders and payments

• Ship your purchases and handle returns or repairs

• Communicate with you about your order or inquiries

• Provide customer support

• Send updates, promotions, or news (only if you’ve opted in)

• Comply with legal and tax obligations

We do not sell or rent your personal information to anyone.

3. Consent

By providing personal information to complete a transaction, place an order, or book a service, you consent to our collection and use of that information for those specific purposes only.

If we ask for your information for another reason, such as marketing, we will either ask for your express consent or give you the option to decline.

You may withdraw your consent at any time by emailing us at info@juvelisto.com or writing to:
Juvelisto, 120-3500 Moncton Street, Richmond, BC, V7E 3A2, Canada

4. Disclosure

We may disclose your personal information only if required by law, or if you violate our Terms of Service.

5. Shopify

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
Your data is stored securely through Shopify’s data storage, databases, and application.

If you use a direct payment method, Shopify stores your credit card data encrypted in compliance with PCI-DSS (Payment Card Industry Data Security Standard). This data is stored only as long as necessary to complete your transaction.

For more information, you may review Shopify’s Privacy Policy and Terms of Service.

6. Third-Party Services

We work with trusted third-party providers such as payment gateways, shipping carriers, and email marketing services.
These providers will collect, use, and disclose your information only as necessary to perform the services they provide to us.

Some providers may operate in other jurisdictions (e.g., the United States), and your information may be subject to their local laws.

When you click links on our site that lead to external websites (such as Instagram or shipping partners), this Privacy Policy no longer applies, and we encourage you to review their respective privacy policies.

7. Security

We take reasonable precautions to protect your personal information.
When you provide payment details, the information is transmitted using SSL encryption and stored securely. While no method of online transmission is 100% secure, we follow industry best practices to safeguard your data.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help remember items in your cart, store session details, and track anonymous visitor statistics.
You can disable cookies through your browser settings, but some website features may not function properly.

9. Age of Consent

By using this site, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given consent for a minor dependent to use this site.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to our website.
If we make material changes, we will note the update date at the top of this page.

If our business is acquired or merged with another company, your information may be transferred so that we may continue to serve you.

11. Contact Us

If you would like to access, correct, or delete any personal information we have about you—or if you have questions about this policy—please contact:

Privacy Compliance Officer
Juvelisto Design Studio & School of Metal Arts
120-3500 Moncton Street
Richmond, BC V7E 3A2
Canada